Refund policy
Thank you for shopping with us. We want to ensure your satisfaction with every purchase. Here are the details of our return policy:
30-Day Return Window: You have 30 days from the date of purchase to return an item. To be eligible for a return, your item must be in the same condition that you received it and in its original packaging.
Return Address: Please send your returns to your nearest address:
NJ Warehouse US
SNO Ben Ko.SNF092110, 801 BRIDGEBORO RD, BLDG 4 SNF092110, EDGEWATER PARK, NJ 08010-1734 US
Canada Warehouse
SEVENTY PLAM TREES LTD..SNF092110, 429 56 Street Snf092110, Delta, British Columbia V4L 1Z5 CA
Asia Warehouse
Shenzhen Making Within Technology Co., Building B, Qinghu Kejiyuan, Longhua District No.533 Shenzhen, 518000 Guangdong, China.
Request for Return: Before sending back an item, please contact us to request a return. Items sent back to us without prior approval will not be accepted.
Shipping Costs: If the return is due to the consumer's reasons, the consumer is responsible for the shipping fee. However, if the return is due to our fault, such as receiving damaged or incorrect goods, we will cover the shipping fee.
Damages and Issues: Please inspect your order upon receipt. If the item is defective, damaged, or incorrect, contact us immediately so we can address the issue promptly.
Exchanges: For a faster exchange process, return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-Day Cooling Off Period: Customers in the European Union have the right to cancel or return their order within 14 days of receiving it, for any reason and without justification. The item must be unworn, unused, with tags, and in its original packaging. Proof of purchase is required.
Refunds: Once we receive and inspect your return, we will notify you of the approval status. If approved, you will be automatically refunded via your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process the refund. If more than 15 business days have passed since your return was approved, please contact us at info@rollsrolla.com.
If you have any questions or concerns about our return policy, feel free to reach out to us at info@rollsrolla.com. We are here to assist you.